Sales Conditions La Rosière

Our general terms and conditions of sale are governed by Articles L.211-1 et seq. and R.211-1 et seq. of the Tourism Code regulating the conditions for carrying out activities relating to the organisation and sale of holidays or leisure breaks and Act No. 70-9 dated 2 January 1970 and Decree No. 72-678 dated 20 July 1972. These articles are applicable or otherwise to the Contract in the conditions laid down in the regulations. 

The Customer is advised that the rights and obligations of the Customer and LA ROSIÈRE RÉSERVATION differ according to whether the contract entered into is, under Article L.211-2 of the Tourism Code, a tourist package, a related travel service or is neither a package nor a related travel service.
 

BOOKING

1/ Price scale

The prices of the various services quoted, booked or bought by the Customers of LA ROSIÈRE RÉSERVATION are detailed in the quote, the option contract and the booking contract.
 

2/ Quote

The price and availability presented in the quote are not binding and are given for indicative purposes prior to the conclusion of the Contract.
 

3/ Option

When the Customer selects an option, LA ROSIÈRE RÉSERVATION forwards them an option contract that details the various services booked, the price of the leisure break and the option deadline, which comes eight days after the date the option was selected.

The Customer must check that the description of the services booked corresponds to their order and confirm their booking before the option deadline:

- By returning to LA ROSIÈRE RÉSERVATION a signed copy of the Contract by mail or email (if returning by email, the original must be sent by post).  

- By paying a deposit of 25 per cent of the total amount of the leisure break (payment methods are detailed on the Contract and on our website). 

Should the deposit not be paid by these deadlines, the option or the reservation will be automatically cancelled (on the part of the Customer). 

In the event that the booking is made less than a month before the date on which the leisure break starts, the Customer must pay the price of the leisure break in full. Payment methods are detailed in the Contract.

In the event of a last-minute booking being made (less than seven days before the date of your leisure break) only payment by credit/debit card will be accepted. 
 

4/ Booking

Receipt of the Contract signed by the Customer and their deposit will result in their registration being completed and the creation of a booking contract, which states, in particular, the balance due for the leisure break booked. 

The customer must pay the balance no later than one month before the date of the start of the leisure break, without delay and without any reminders from LA ROSIÈRE RÉSERVATION. Payment methods are detailed in the Contract.
 

5/ Lack of right of withdrawal

The Customer does not have the right to withdraw, in accordance with the provisions of Articles L.221-2 and L.221-28 of the Consumer Code. 
 

6/ Vouchers

Following payment of the balance, LA ROSIÈRE RÉSERVATION shall send the Customer vouchers for the services booked. The Customer must print these vouchers and give them to each service provider in order to make use of the services purchased. 

Failure to present a voucher to a service provider may result in the Customer being denied access to activities or use of services.

LA ROSIÈRE RÉSERVATION shall not be held responsible for any additional charges resulting from the failure to present a voucher.
 

7/ Arrival and rental inspection checklist (check-in and check-out)

Unless otherwise agreed, rental check-ins and check-outs take place within a time slot set out in the Contract.

A rental inspection checklist and inventory are drawn up when the Customer checks in and checks out and are signed by the Customer and the host or their representative. These documents are the sole reference in the event of a disputes regarding inventories and cleanliness. 

The Customer must inform LA ROSIÈRE RÉSERVATION, as soon as possible and no later than 72 hours after their arrival, and in light of the specific circumstances, of any problem or breach they may encounter. 
 

8/ Tourist tax

This must be paid by the Customer on paying their rental balance. They will be notified of the amount once the booking is made.
 

9/ Security deposit

Each service provider has their own security deposit, the amount being stated in writing when the booking is made.

For accommodation rentals, the Customer will be asked to pay the service provider’s own security deposit when the keys are handed over (amount stated in the Contract). 

Should they fail to do so, the service provider may choose not to make the accommodation available to the Customer. 

The security deposit will be returned to the Customer by the host in accordance with the terms set out by the host and stated in the booking contract. 
 

10/ Payment of charges/services not included in the price

Charges and services not included in the booking price are stated in the booking contract and are to be paid directly to the host or the service provider in question.
 

11/ Insurance-cancellation

We strongly advise you to take out the “rental-cancellation” insurance we offer you as an option when requesting your booking. This insurance, which is taken out with AREAS DOMMAGE, policy number D 775 670 466, sets out to cover, aside from rental risks (property damage and civil liability), the following:

1. Cancellation 

2. The interruption of the leisure break or delayed arrival. 

See the paragraph “Rental-Cancellation insurance”.
 

12/ Rental risks and civil liability while on holiday

If the Customer does not wish to take out “rental-cancellation” insurance, they remain under the obligation to take out insurance against rental risks, theft, fire, water damage. Should they fail to take out insurance, the Customer is deemed to have assumed personal responsibility and will respond to all actions brought against them. 
 

13/ Risk Prevention Plan (RPP) – Overview of natural and technological risks 

Given that the commune of Montvalezan is covered by a plan for the prevention of natural risks, the property where you will be staying may be prone to a natural risk. In accordance with the terms of Articles L.125-5 and R 125-3 to 27 of the Environmental Code, you may consult the data sheet at the Savoie state services website.
 

14/ Transfer of the Contract in the event of a package being concluded

The Customer may, by any means enabling acknowledgement of receipt addressed to LA ROSIÈRE RÉSERVATION, no later than seven (7) days before the start of the leisure break, transfer the Contract to anyone satisfying all the conditions applicable to this Contract.

The transferor of the Contract and the transferee are jointly responsible for the payment of the balance and the charges, fees or other possible additional costs resulting from this transfer. 

The “insurance-cancellation” option that the transferor may have taken out cannot be refunded or transferred. 

The person replacing the initial customer becomes the Customer and is required to comply with these general terms and conditions of sale and the specific conditions of the Contract transferred to them. 
 

15/ Transfer of the Contract in the absence of a package being concluded

The Customer may, by any means enabling acknowledgement of receipt addressed to LA ROSIÈRE RÉSERVATION, no later than seven (7) days before the start of the leisure break, transfer the Contract to anyone satisfying all the conditions applicable to this Contract.

The transferor of the Contract and the transferee are jointly responsible for the payment of the balance and the charges, fees or other possible additional costs resulting from this transfer.  

In the case of a related travel service, only the accommodation-related Contract entered into with LA ROSIÈRE RÉSERVATION may be transferred. The possibility of transferring or otherwise the other contract(s) forming part of the related travel service depends on the rules applying to this/these contract(s). The Customer must approach the service provider(s) in question, and LA ROSIÈRE RÉSERVATION cannot be held in any way liable in the event of the service provider(s) in question refusing to transfer the Contract. 

The “insurance-cancellation” option that the transferor may have taken out cannot be refunded or transferred. 

The person replacing the initial customer becomes the Customer and is required to comply with these general terms and conditions of sale and the specific conditions of the Contract transferred to them. 

 

RENTAL-CANCELLATION INSURANCE

(IF THE CUSTOMER HAS SIGNED UP FOR THE OPTION)

Informative note on the cover summarised in Contract No.D 775 670 466, signed with AREAS DOMMAGE and addressed at booking customers who have signed up for the insurance cancellation option.

(Non-contractual informative note: the “rental-cancellation” insurance contract is available for information purposes at LA ROSIÈRE RÉSERVATION)

Insurer: AREAS DOMMAGES – Mutual insurance company, registered in the Paris Trade and Companies Register under number D 775 670 466, whose head office is located 47/49 rue de Miromesnil 75008 PARIS - France. 

Broker: SAM Loisirs: SERVICES ASSURANCE MONETIQUE – SAM; Insurance brokerage, a simplified joint-stock company with a share capital of €100,000; head office: 105 rue Jules GUESDE, CS 60 165, 92 532 Levallois Perret Cedex; Nanterre Trade and Companies Register: 523 543 445 NAF 66 22 Z; SIREN code: 523 543 445; ORIAS (Organisation for the Registration of Insurance Brokers) no.: 10 058 127 – www.orias.fr. Supervisory authority: Prudential Supervision and Resolution Authority (ACPR): www.acpr.banque-france.fr au 61 rue de Taitbout – 75009 PARIS.

 Rental-cancellation insurance contract signed by LA ROSIÈRE RÉSERVATION,

705, route du Col du Petit St Bernard - La Rosière - 73700 Montvalezan

Phone: +33 (0) 479 06 80 51 - Fax: +33 (0) 479 06 83 20

Provides cover for the following risks: rental risks insurance, cancellation cover, cover in the event of interruption of the leisure break or delayed arrival. 

Definition: The insured is the party booking the leisure break (in other words the Customer), their spouse or common-law partner, their direct ascendants or descendants, sons-in-law, daughters-in-law, brothers, sisters or designated persons.
 

1/ Tourist package – Related travel service – Service(s) not included in the package and related travel service

The insurance applies, subject to the conditions and exceptions, to any service booked by the Customer from LA ROSIÈRE RÉSERVATION, and covered by these general terms and conditions of sale, regardless of whether the service is included or otherwise in a package or related travel service. One or more services not included in the package or related travel service are covered as soon as they are sont covered by these general terms and conditions of sale. 
 

2/ Communication of the Contract

Given that the insurer assumes responsibilities only with regard to the full text of the rental-cancellation insurance contract signed by LA ROSIÈRE RÉSERVATION, this Contract is available for consultation from LA ROSIÈRE RÉSERVATION, who shall make it available for reference or shall forward it to the Customer by any written means, upon request. This entire document  and a summary of the main guarantees and exclusion of this insurance is also available on our website https://booking.larosiere.net/cancellation-insurance.html
 

MODIFICATION OR CANCELLATION OF A PACKAGE

1/ Modification on the part of the Customer 

LA ROSIÈRE RÉSERVATION reserves the right to regard any request for modification as a cancellation, except in the case that LA ROSIÈRE RÉSERVATION fulfils the request for modification. 

Requests for the modification of confirmed files (files are regarded as confirmed on receipt of the deposit or the total amount due for the leisure break, if appropriate) must be made in writing. Only modifications made in writing on the Contract by LA ROSIÈRE RÉSERVATION, which shall then return the Contract to the Customer either by post or email, shall be deemed acceptable.

Any corrections made directly by the Customer to a LA ROSIÈRE RÉSERVATION document shall not be taken into account. Requests for modifications and any modifications in themselves shall not under any circumstances lead to the payment of the balance being suspended. 

Any change in the date of the leisure break or the accommodation requested by the Customer represents a cancellation of their initial order (with the requisite charges being applied) and the registering of the new order, subject to LA ROSIÈRE RÉSERVATION being able to fulfil this new order. By way of exception, a change in the date of the leisure break or the accommodation requested by the Customer shall be regarded as a modification if LA ROSIÈRE RÉSERVATION can fulfil this order without charges or detriment to them, the host or a service provider.

The interruption of a leisure break or delayed arrival only results in a refund if the Customer has taken out “rental-cancellation” insurance and if the policy applies. 
 

2/ Cancellation on the part of the Customer

The Customer may rescind the Contract at any time before the start of the leisure break, by making payment of the aforementioned settlement costs, which vary according to date the Contract is rescinded, prior to the start of the leisure break. 

LA ROSIÈRE RÉSERVATION must be notified in writing of the complete cancellation of a confirmed file, with the date the notification is received determining the date of cancellation. Files are regarded as confirmed upon receipt of the deposit or the full amount for the leisure break, where appropriate. 

In exceptional and inevitable circumstances, arising at the destination or in the immediate proximity of it, and fulfilling the conditions of Point II of Article L.211-14 of the Tourism Code (mentioned at the end of the document), the Customer may rescind (cancel) the Contract prior to the start of the leisure break without paying cancellation fees. In such an event, the Customer receives a full refund of all the payments. They cannot claim any additional compensation. 

In other cases, in the event of the cancellation of the leisure break on the part of the Customer, the monies paid will be refunded under the following conditions: 

a) The Customer has not taken out the “rental-cancellation” insurance or the policy does not apply

Number of days elapsing between receipt of the notice of cancellation and the start date of the leisure break

Proportion not refunded of the total leisure break price

More than 30 days (deposit paid)
Fewer than 30 days (balance paid)
Fewer than seven days

25 per cent

75 per cent

100 per cent

b) The Customer has taken out the “rental-cancellation” insurance and the policy applies

See the paragraph “Rental-cancellation insurance”.
 

3/ Cancellation or modification on the part of LA ROSIÈRE RÉSERVATION

In the event of the cancellation or modification of the leisure break on the part of LA ROSIÈRE RÉSERVATION, the provisions of Articles L.211-9, L.211-12 to L.211-14 and R.211-5, R.211-8 to R.211-10 of the Tourism Code shall apply (Articles R.211-5 and R.211-8 to R.211-10, reproduced at the end of the document). 

a) Modification on the part of LA ROSIÈRE RÉSERVATION
before the start of the leisure break

LA ROSIÈRE RÉSERVATION can unilaterally make any minor amendment to the clauses of the Contract other than the price. The Customer shall be informed of this by LA ROSIÈRE RÉSERVATION. 

Other amendments will be made, where appropriate, in accordance with the regulations. 

b) Cancellation on the part of LA ROSIÈRE RÉSERVATION
before the start of the leisure break 

LA ROSIÈRE RÉSERVATION may rescind the Contract and refund the Customer in full for the payments made, although LA ROSIÈRE RÉSERVATION is under no obligation to pay additional compensation to the Customer if LA ROSIÈRE RÉSERVATION is prevented from performing the Contract on account of exceptional and inevitable circumstances and gives the Customer notice of the termination of the Contract without undue delay before the start of the leisure break. In such circumstances LA ROSIÈRE RÉSERVATION must only refund the payments made. No compensation shall be due.

In other cases, LA ROSIÈRE RÉSERVATION shall compensate the Customer in accordance with the conditions set out in Article R.211-10 of the Tourism Code.

c) Non-compliance in the performance of the Contract/package

In the event of a failure to perform the Contract (or the tourist package sold by LA ROSIÈRE RÉSERVATION and of which this Contract forms part), in its capacity as an organisation registered with Atout France, financially covered and the holder of professional civil liability, LA ROSIÈRE RÉSERVATION is your responsible point of contact. 

Any non-compliance shall be dealt with in accordance with the provisions of the Tourism Code.