Our general terms and conditions of sale are governed by Articles L.211-1 et seq. and R.211-1 et seq. of the Tourism Code regulating the conditions for carrying out activities relating to the organisation and sale of holidays or leisure breaks and Act No. 70-9 dated 2 January 1970 and Decree No. 72-678 dated 20 July 1972. These articles are applicable or otherwise to the Contract in the conditions laid down in the regulations.
BOOKING
1/ Price scale
The prices of the various services quoted, booked or bought by the Customers of LA ROSIÈRE RÉSERVATION are detailed in the quote, the option contract and the booking contract.
2/ Quote
The price and availability presented in the quote are not binding and are given for indicative purposes prior to the conclusion of the Contract.
3/ Option
When the Customer selects an option, LA ROSIÈRE RÉSERVATION forwards them an option contract that details the various services booked, the price of the leisure break and the option deadline, which comes eight days after the date the option was selected.
The Customer must check that the description of the services booked corresponds to their order and confirm their booking before the option deadline:
- By returning to LA ROSIÈRE RÉSERVATION a signed copy of the Contract by mail or email (if returning by email, the original must be sent by post).
- By paying a deposit of 25 per cent of the total amount of the leisure break (payment methods are detailed on the Contract and on our website).
Should the deposit not be paid by these deadlines, the option or the reservation will be automatically cancelled (on the part of the Customer).
In the event that the booking is made less than a month before the date on which the leisure break starts, the Customer must pay the price of the leisure break in full. Payment methods are detailed in the Contract.
In the event of a last-minute booking being made (less than seven days before the date of your leisure break) only payment by credit/debit card will be accepted.
4/ Booking
Receipt of the Contract signed by the Customer and their deposit will result in their registration being completed and the creation of a booking contract, which states, in particular, the balance due for the leisure break booked.
The customer must pay the balance no later than one month before the date of the start of the leisure break, without delay and without any reminders from LA ROSIÈRE RÉSERVATION. Payment methods are detailed in the Contract.
5/ Lack of right of withdrawal
The Customer does not have the right to withdraw, in accordance with the provisions of Articles L.221-2 and L.221-28 of the Consumer Code.
6/ Vouchers
Following payment of the balance, LA ROSIÈRE RÉSERVATION shall send the Customer vouchers for the services booked. The Customer must print these vouchers and give them to each service provider in order to make use of the services purchased.
Failure to present a voucher to a service provider may result in the Customer being denied access to activities or use of services.
LA ROSIÈRE RÉSERVATION shall not be held responsible for any additional charges resulting from the failure to present a voucher.
7/ Arrival and rental inspection checklist (check-in and check-out)
Unless otherwise agreed, rental check-ins and check-outs take place within a time slot set out in the Contract.
A rental inspection checklist and inventory are drawn up when the Customer checks in and checks out and are signed by the Customer and the host or their representative. These documents are the sole reference in the event of a disputes regarding inventories and cleanliness.
The Customer must inform LA ROSIÈRE RÉSERVATION, as soon as possible and no later than 72 hours after their arrival, and in light of the specific circumstances, of any problem or breach they may encounter.
8/ Tourist tax
This must be paid by the Customer on paying their rental balance. They will be notified of the amount once the booking is made.
9/ Security deposit
Each service provider has their own security deposit, the amount being stated in writing when the booking is made.
For accommodation rentals, the Customer will be asked to pay the service provider’s own security deposit when the keys are handed over (amount stated in the Contract).
Should they fail to do so, the service provider may choose not to make the accommodation available to the Customer.
The security deposit will be returned to the Customer by the host in accordance with the terms set out by the host and stated in the booking contract.
10/ Payment of charges/services not included in the price
Charges and services not included in the booking price are stated in the booking contract and are to be paid directly to the host or the service provider in question.
11/ Insurance-cancellation
We strongly advise you to take out the “rental-cancellation” insurance we offer you as an option when requesting your booking. This insurance, which is taken out with AREAS DOMMAGE, policy number D 775 670 466, sets out to cover, aside from rental risks (property damage and civil liability), the following:
- Cancellation
- The interruption of the leisure break or delayed arrival.
See the paragraph “Rental-Cancellation insurance”.
12/ Rental risks and civil liability while on holiday
If the Customer does not wish to take out “rental-cancellation” insurance, they remain under the obligation to take out insurance against rental risks, theft, fire, water damage. Should they fail to take out insurance, the Customer is deemed to have assumed personal responsibility and will respond to all actions brought against them.
13/ Risk Prevention Plan (RPP) – Overview of natural and technological risks
Given that the commune of Montvalezan is covered by a plan for the prevention of natural risks, the property where you will be staying may be prone to a natural risk. In accordance with the terms of Articles L.125-5 and R 125-3 to 27 of the Environmental Code, you may consult the data sheet at the Savoie state services website.
14/ Transfer of the Contract in the event of a package being concluded
The Customer may, by any means enabling acknowledgement of receipt addressed to LA ROSIÈRE RÉSERVATION, no later than seven (7) days before the start of the leisure break, transfer the Contract to anyone satisfying all the conditions applicable to this Contract.
The transferor of the Contract and the transferee are jointly responsible for the payment of the balance and the charges, fees or other possible additional costs resulting from this transfer.
The “insurance-cancellation” option that the transferor may have taken out cannot be refunded or transferred.
The person replacing the initial customer becomes the Customer and is required to comply with these general terms and conditions of sale and the specific conditions of the Contract transferred to them.
15/ Transfer of the Contract in the absence of a package being concluded
The Customer may, by any means enabling acknowledgement of receipt addressed to LA ROSIÈRE RÉSERVATION, no later than seven (7) days before the start of the leisure break, transfer the Contract to anyone satisfying all the conditions applicable to this Contract.
The transferor of the Contract and the transferee are jointly responsible for the payment of the balance and the charges, fees or other possible additional costs resulting from this transfer.
In the case of a related travel service, only the accommodation-related Contract entered into with LA ROSIÈRE RÉSERVATION may be transferred. The possibility of transferring or otherwise the other contract(s) forming part of the related travel service depends on the rules applying to this/these contract(s). The Customer must approach the service provider(s) in question, and LA ROSIÈRE RÉSERVATION cannot be held in any way liable in the event of the service provider(s) in question refusing to transfer the Contract.
The “insurance-cancellation” option that the transferor may have taken out cannot be refunded or transferred.
The person replacing the initial customer becomes the Customer and is required to comply with these general terms and conditions of sale and the specific conditions of the Contract transferred to them.
RENTAL-CANCELLATION INSURANCE
(IF THE CUSTOMER HAS SIGNED UP FOR THE OPTION)
Informative note on the cover summarised in Contract No.D 775 670 466, signed with AREAS DOMMAGE and addressed at booking customers who have signed up for the insurance cancellation option. (Non-contractual informative note: the “rental-cancellation” insurance contract is available for information purposes at LA ROSIÈRE RÉSERVATION)
Insurer: AREAS DOMMAGES – Mutual insurance company, registered in the Paris Trade and Companies Register under number D 775 670 466, whose head office is located 47/49 rue de Miromesnil 75008 PARIS - France.
Broker: SAM Loisirs: SERVICES ASSURANCE MONETIQUE – SAM; Insurance brokerage, a simplified joint-stock company with a share capital of €100,000; head office: 105 rue Jules GUESDE, CS 60 165, 92 532 Levallois Perret Cedex; Nanterre Trade and Companies Register: 523 543 445 NAF 66 22 Z; SIREN code: 523 543 445; ORIAS (Organisation for the Registration of Insurance Brokers) no.: 10 058 127 – www.orias.fr. Supervisory authority: Prudential Supervision and Resolution Authority (ACPR): www.acpr.banque-france.fr au 61 rue de Taitbout – 75009 PARIS.
Rental-cancellation insurance contract signed by LA ROSIÈRE RÉSERVATION,
705, route du Col du Petit St Bernard - La Rosière - 73700 Montvalezan
Phone: +33 (0) 479 06 80 51 - Fax: +33 (0) 479 06 83 20
Provides cover for the following risks: rental risks insurance, cancellation cover, cover in the event of interruption of the leisure break or delayed arrival.
Definition: The insured is the party booking the leisure break (in other words the Customer), their spouse or common-law partner, their direct ascendants or descendants, sons-in-law, daughters-in-law, brothers, sisters or designated persons.
1/ Tourist package – Related travel service – Service(s) not included in the package and related travel service
The insurance applies, subject to the conditions and exceptions, to any service booked by the Customer from LA ROSIÈRE RÉSERVATION, and covered by these general terms and conditions of sale, regardless of whether the service is included or otherwise in a package or related travel service. One or more services not included in the package or related travel service are covered as soon as they are sont covered by these general terms and conditions of sale.
2/ Communication of the Contract
Given that the insurer assumes responsibilities only with regard to the full text of the rental-cancellation insurance contract signed by LA ROSIÈRE RÉSERVATION, this Contract is available for consultation from LA ROSIÈRE RÉSERVATION, who shall make it available for reference or shall forward it to the Customer by any written means, upon request. This entire document and a summary of the main guarantees and exclusion of this insurance is also available on our website https://booking.larosiere.net/cancellation-insurance.html
MODIFICATION OR CANCELLATION OF A PACKAGE
1/ Modification on the part of the Customer
LA ROSIÈRE RÉSERVATION reserves the right to regard any request for modification as a cancellation, except in the case that LA ROSIÈRE RÉSERVATION fulfils the request for modification.
Requests for the modification of confirmed files (files are regarded as confirmed on receipt of the deposit or the total amount due for the leisure break, if appropriate) must be made in writing. Only modifications made in writing on the Contract by LA ROSIÈRE RÉSERVATION, which shall then return the Contract to the Customer either by post or email, shall be deemed acceptable.
Any corrections made directly by the Customer to a LA ROSIÈRE RÉSERVATION document shall not be taken into account. Requests for modifications and any modifications in themselves shall not under any circumstances lead to the payment of the balance being suspended.
Any change in the date of the leisure break or the accommodation requested by the Customer represents a cancellation of their initial order (with the requisite charges being applied) and the registering of the new order, subject to LA ROSIÈRE RÉSERVATION being able to fulfil this new order. By way of exception, a change in the date of the leisure break or the accommodation requested by the Customer shall be regarded as a modification if LA ROSIÈRE RÉSERVATION can fulfil this order without charges or detriment to them, the host or a service provider.
The interruption of a leisure break or delayed arrival only results in a refund if the Customer has taken out “rental-cancellation” insurance and if the policy applies.
2/ Cancellation on the part of the Customer
The Customer may rescind the Contract at any time before the start of the leisure break, by making payment of the aforementioned settlement costs, which vary according to date the Contract is rescinded, prior to the start of the leisure break.
LA ROSIÈRE RÉSERVATION must be notified in writing of the complete cancellation of a confirmed file, with the date the notification is received determining the date of cancellation. Files are regarded as confirmed upon receipt of the deposit or the full amount for the leisure break, where appropriate.
In exceptional and inevitable circumstances, arising at the destination or in the immediate proximity of it, and fulfilling the conditions of Point II of Article L.211-14 of the Tourism Code (mentioned at the end of the document), the Customer may rescind (cancel) the Contract prior to the start of the leisure break without paying cancellation fees. In such an event, the Customer receives a full refund of all the payments. They cannot claim any additional compensation.
In other cases, in the event of the cancellation of the leisure break on the part of the Customer, the monies paid will be refunded under the following conditions:
a) The Customer has not taken out the “rental-cancellation” insurance or the policy does not apply
|
Number of days elapsing between receipt of the notice of cancellation and the start date of the leisure break |
Proportion not refunded of the total leisure break price |
|
More than 30 days (deposit paid) |
25 per cent 75 per cent 100 per cent |
b) The Customer has taken out the “rental-cancellation” insurance and the policy applies
See the paragraph “Rental-cancellation insurance”.
3/ Cancellation or modification on the part of LA ROSIÈRE RÉSERVATION
In the event of the cancellation or modification of the leisure break on the part of LA ROSIÈRE RÉSERVATION, the provisions of Articles L.211-9, L.211-12 to L.211-14 and R.211-5, R.211-8 to R.211-10 of the Tourism Code shall apply (Articles R.211-5 and R.211-8 to R.211-10, reproduced at the end of the document).
a) Modification on the part of LA ROSIÈRE RÉSERVATION
before the start of the leisure break
LA ROSIÈRE RÉSERVATION can unilaterally make any minor amendment to the clauses of the Contract other than the price. The Customer shall be informed of this by LA ROSIÈRE RÉSERVATION.
Other amendments will be made, where appropriate, in accordance with the regulations.
b) Cancellation on the part of LA ROSIÈRE RÉSERVATION
before the start of the leisure break
LA ROSIÈRE RÉSERVATION may rescind the Contract and refund the Customer in full for the payments made, although LA ROSIÈRE RÉSERVATION is under no obligation to pay additional compensation to the Customer if LA ROSIÈRE RÉSERVATION is prevented from performing the Contract on account of exceptional and inevitable circumstances and gives the Customer notice of the termination of the Contract without undue delay before the start of the leisure break. In such circumstances LA ROSIÈRE RÉSERVATION must only refund the payments made. No compensation shall be due.
In other cases, LA ROSIÈRE RÉSERVATION shall compensate the Customer in accordance with the conditions set out in Article R.211-10 of the Tourism Code.
c) Non-compliance in the performance of the Contract/package
In the event of a failure to perform the Contract (or the tourist package sold by LA ROSIÈRE RÉSERVATION and of which this Contract forms part), in its capacity as an organisation registered with Atout France, financially covered and the holder of professional civil liability, LA ROSIÈRE RÉSERVATION is your responsible point of contact.
Any non-compliance shall be dealt with in accordance with the provisions of the Tourism Code.
SPECIAL TERMS AND CONDITIONS FOR ACTIVITIES AND TICKETING
The original Terms and conditions for activities and ticketing are written in French. In the event of any discrepancy between the original French text and this English translation, the French text shall be used to resolve any doubts arising in respect of interpretation and/or application.
Activities, tours, shows, concerts... Reservations made on the website are made either through the Partner (socio-professionals), or through La Rosière Tourist Office (OTDLR) and are established for a defined number of people. The services available on the website depend on the days and opening hours of different venues for visits and activities (theaters, establishments, etc.).
The offers proposed by the OTDLR or its partners are valid subject to availability.
To benefit from a reduced rate, the User must hold a supporting document that may be requested during ticket checks.
1/ BOOKING AND PAYMENT
In the case of a paid service, the full amount of the service must be paid by the User at the time of booking. Payment is accepted only by credit card (except for American Express) for online purchases. For purchases made at the OTDLR reception desk (on-site only), cash, checks, and holiday vouchers are also accepted. Tickets remain the property of the OTDLR or the Partner until the full and final payment of the price has been received.
2/ DATES, TIMES, AVAILABILITY, DURATION OF SERVICES
Tickets that can be ordered on the website are generally subject to a specific validity period or for a specific date. By definitively confirming his/her order on the website, the User acknowledges having fully read and understood the date or validity period applicable to his/her order. Any unused ticket on the scheduled date or during the specified validity period will not be refundable.
The Services offered on the website take place on the dates and times indicated (however, it is advisable for participants to arrive 15 minutes before the scheduled time). The location is specified for each service. In the event of bad weather, services normally scheduled outdoors may have their location changed at the last minute. In this case, the new location will be communicated by email. The duration of the Services may vary slightly, depending in particular on the number of participants and the level of interaction between participants and the Partner.
The indicated times must be respected in order to ensure the proper conduct of the Service. The various Partners are not required to wait for a late participant. In the event of lateness or delayed arrival at the location of the Service, no refund will be made.
In the event of the unforeseen closure of a Partner, the OTDLR cannot be held responsible in any way for the non-performance of a service that is not of its own making.
3/ USE OF TICKETS
Tickets are only valid for the reserved service, and on the specified date and time. They must be presented upon arrival and kept throughout the duration of the service. Access to the service is no longer guaranteed after the specified start time and does not entitle you to any refund. No duplicate ticket can be issued, even in case of loss, theft, or damage.
At the entrance of some services, a valid form of identification may be requested. It must correspond to the name on the ticket if it is nominative.
Users who show up without a ticket will be denied access to the service (even those attending for free, such as young children, must be included in the order).
Unless otherwise specified, tickets may be presented in electronic form and do not need to be printed.
It is not possible to be admitted multiple times with the same ticket. Each purchase will result in the creation of a unique ticket in the name of the User and their companions. It may be verified at the entrance of the venue where the service takes place.
Each ticket can only be presented once at the checkpoint. Reproduction of tickets is prohibited. Only the first person to present the ticket will be allowed access to the service. They are presumed to be the legitimate holder of the ticket.
The Partner may refuse access to the service when multiple printouts, reproductions, copies, or imitations of a printable ticket are in circulation and access to the service has already been granted to the holder of a corresponding printout.
The Partner is not required to verify the identity of the person presenting the printable ticket allowing identification of the purchaser. The Partner is also not obliged to verify the authenticity of the printable ticket to the extent that the imitation or copy cannot be indisputably identified as such during the entry check. If the holder of a printable ticket is rejected for this reason during an access check, there is no right to a refund.
4/ NUMBER OF SEATS
The total number of seats sold per event cannot exceed the number set by the organizer, which will be indicated if applicable for each event.
It should be noted that organizers may provide ticket usage conditions and/or a regulation. Any ticket purchase will require the customer to comply with the terms.
Depending on each event, the organizer, or failing that, the OTDLR may determine a maximum number of cumulative reservation tickets per purchase, which will be specified if applicable. A single customer cannot place multiple orders spaced over time to circumvent this rule.
5/ MODIFICATION, CANCELLATION
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On the part of the client:
Tickets are not refundable even in case of loss or theft, nor can they be exchanged or returned except in case of cancellation of the service by the organizer. In this case, only the ticket price will be refunded. This refund will only be made to the original purchaser upon presentation of the ticket. Any purchase of a gift certificate is non-cancellable and non-refundable. In any case, no additional fees of any kind will be refunded or compensated.
Furthermore, in case of interruption of the Service by the Client or non-presentation of the client at the place of the Service, no refund will be made.
In addition, in case of re-issuance of the Ticket or a new reservation following a cancellation or modification by the User, it is specified that the price of the new ticket or reservation may be higher than that of the first ticket or reservation.
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On the part of the seller:
If before the scheduled start date of the service, the OTDLR or one of its Partners is obliged to make a modification to one of the essential elements of the Service, the client may, after having been informed:
-
Either cancel his reservation and obtain, without penalty, a refund of the sums paid.
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Or accept the proposed modifications to the services.
In case of obligation by the Partner to cancel the Service, a rescheduling of the activity may be offered to the client.
Partners may be obliged to cancel any reservation in case of force majeure and/or to change the date. This will be the case in particular in the event of strikes, establishment closures, weather conditions (bad weather, storms...), hydrological conditions (floods, inundations...), and geographical conditions. If rescheduling is not possible, the client will be fully refunded.
The insufficient number of participants for certain Services may be a valid reason for cancellation for certain types of Services. In this case, the OTDLR or the Partner will refund the full corresponding sums paid.
Events not organized by the OTDLR are solely the responsibility of the organizer. The OTDLR cannot be held responsible in any case.
Upon announcement of the cancellation or modification of the date, time or location of a Service for which the User has reserved, he accepts that the OTDLR may use the contact information he provided during the reservation to keep him informed of the next steps, once the OTDLR has been notified by the Partner. An interruption of a Service beyond half an hour cannot give rise to a refund.
If exceptionally, the reserved Service is no longer available, the Partner or the OTDLR undertakes to offer a rescheduling of the Service or to guarantee a refund without penalty of the sums paid.
6/ RIGHT OF WITHDRAWAL
In accordance with article L.221-28 of the Consumer Code (France), the right of withdrawal of 14 days is not applicable to contracts for leisure services to be provided on a specific date or for a specific period. Therefore, and in accordance with legislative provisions, no refund request following a distance sale can be considered once the reservation is validated.
7/ CANCELLATION INSURANCE
The buyer may take out cancellation insurance from the organization of his choice. It will be his responsibility to justify to this organization the reasons for his refund request. The OTDLR will then provide any cancellation proof requested by the insurance company.
SPECIAL TERMS AND CONDITIONS FOR THE ONLINE SHOP
The original Terms and conditions for the online shop are written in French. In the event of any discrepancy between the original French text and this English translation, the French text shall be used to resolve any doubts arising in respect of interpretation and/or application.
The purpose of these sales conditions is to inform any potential customer of the conditions and terms of sale of items from the OTDLR online shop and to define the rights and obligations of the parties within the scope of this sale of items.
1/ ORDER
Any order placed at the OTDLR online shop constitutes acceptance of these sales conditions, which can be consulted on our website.
The order is deemed accepted by the OTDLR upon validation of payment. The OTDLR reserves the right not to record a payment and therefore not to confirm an order in case of supply problems or payment difficulties. Any refund made to the customer's account in case of unavailability of a product cannot give rise to any compensation.
2/ AVAILABILITY OF ITEMS
Our products are offered within the limits of available stocks. In case of unavailability after placing an order, the customer will be informed by email and will be refunded.
3/ APPLICABLE PRICES
Any order implies the customer's acceptance of the prices and descriptions of the products and services offered for sale on the website.
The prices mentioned next to each product offered for sale are expressed in Euros (€), all taxes included, excluding preparation and delivery fees for the order. The total price of the Order includes the value added tax (VAT) in force on the day of the Order in France and, where applicable, the cost of delivery of the Order.
The OTDLR is free to modify the sale price of its products and services at any time. If one or more mandatory taxes or contributions were to be created or modified, either up or down, this change could be reflected in the sale price of the products on the OTDLR website.
However, the OTDLR undertakes to apply to the customer the prices and taxes indicated to the customer during the validation of his/her order. In addition, the customer is informed of the preparation and delivery fees for his/her order when consulting his/her shopping cart and when placing the order.
Any promotional offers are valid only for the duration and under the conditions of validity of the offer concerned. Promotional offers cannot be converted into a reimbursable or payable sum to the customer.
Promotional offers are deducted from the total price of the order, including all taxes, excluding preparation and delivery fees for the order.
4/ DELIVERY
The items are delivered to the delivery address indicated by the customer during the ordering process, in mainland France only. Delivery times are given as an indication and are not contractual. Parcels are generally shipped within 72 hours, working days, after receipt of payment. The standard shipping method is followed by the “letter verte suivie” or Colissimo without signature in case of large volume.
The OTDLR is automatically responsible towards the consumer for the proper performance of the obligations resulting from the distance contract, whether these obligations are performed by the OTDLR who entered into this contract or by other service providers, without prejudice to its right to recourse against them. However, it may exempt itself from all or part of its liability by providing evidence that the non-performance or improper performance of the contract is attributable either to the customer or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure. The OTDLR sends the item on the date or within the time frame indicated to the customer, in accordance with the 3° of article L. 111-1, unless the parties have agreed otherwise. In the absence of any indication or agreement as to the delivery date or performance, the OTDLR delivers the item without undue delay and at the latest within thirty days of the conclusion of the contract.
Delivery means the transfer to the customer of physical possession or control of the item. In the event of the seller's failure to deliver the goods on the date or at the expiry of the period provided for in the first paragraph of article L. 216-1 of the consumer code, or failing that, at the latest thirty days after the conclusion of the contract, the customer may resolve the contract, by registered letter with acknowledgment of receipt or by a written document on another durable medium, if, after having ordered, under the same conditions, the seller to make the delivery within a reasonable additional period, the latter has not complied within this period.
The contract is deemed to be resolved upon receipt by the seller of the letter or document informing him of this resolution, unless the seller has already performed in the meantime. The customer may immediately terminate the contract when the seller refuses to deliver the item or fails to perform his obligation to deliver the item on the date or at the expiry of the period provided and that this date or period is an essential condition of the contract for the customer. This essential condition results from the circumstances surrounding the conclusion of the contract or an express request from the customer before the conclusion of the contract.
Shipping costs include packaging, handling and postage. They may contain a fixed and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. The OTDLR cannot group two separate orders and the customer must pay shipping costs for each of them.
5/ WITHDRAWAL OF ORDER FROM TOURIST OFFICE (TO COME)
Order withdrawal from the tourist office is not yet available. When it is, the following conditions will apply:
"All items from the online shop are eligible for withdrawal at the reception point of the La Rosière Centre tourist office. This withdrawal method is free of charge.
In the event of an order placed less than 48 hours before withdrawal, the order may not be ready at the time of withdrawal. Thus, the customer will have to wait for the preparation of his order, or failing that, agree on a later withdrawal schedule with the or the stay advisor on duty."
6/ PAYMENT
For all purchases made on our online store, payment will be exclusively made by credit card (except for American Express). For any order and payment from abroad, bank charges will be borne by the customer. As a reminder, the delivery address must be located in mainland France (see section D. DELIVERY).
7/ LIABILITY
The items offered by OTDLR comply with French legislation in force. The specifications, dimensions and information of any kind are indicative only and do not engage OTDLR. For any purchase made on the online store, OTDLR guarantees all care taken in packaging for postal shipment.
Upon receipt of the items, the customer must check their condition and conformity. In case of receiving a damaged package, the customer is advised to make the necessary reservations with the carrier and inform OTDLR in writing by registered letter with acknowledgment of receipt indicating whether they want a refund or replacement of the damaged item(s). Proof of the damaged item (photo) must be provided to OTDLR to validate the refund or exchange.
This refund will be made using the same means of payment as the one used by the consumer for the initial transaction, unless the customer agrees to use another means of payment and provided that the refund does not incur any fees for the customer.
In case of delivery of a product recognized as defective or non-compliant with the order, the customer must make their claim within 7 days. The liability of OTDLR is limited to the price paid for the order. A refund or exchange can then be made according to the customer's preference. Exchange will only be possible if the item is in stock.
OTDLR cannot be held responsible for the non-performance of an order in case of out-of-stock items, unavailability of articles, force majeure, disruption of transport, total or partial strike and in particular postal services for any reason, fires or floods.
8/ RIGHT OF WITHDRAWAL
For the store, you have a period of 14 working days to withdraw from the contract by returning the order in its original packaging and condition, for exchange or refund. In case of home delivery, shipping costs are at your expense. If the item returned by the customer is in a worse condition than the one sent by the tourism office, the item in question will not be refunded.