Frequently Asked Questions

La Rosière Réservation is the official reservations centre of La Rosière. You can choose your accommodation amongst the selection of apartments, residences, individual chalets and bed and breakfast establishments. In addition, you can add in other services and activities to your booking at preferential rates.

When you’re on the homepage of reservation.larosiere.net, choose your type of accommodation: “Apartment, Chalet, Residence” or “Hotel”. Enter your travel dates, the number of adults (over 18 years old), and the number of children (including babies), then click on “Search”.
A real-time list of available accommodations will be displayed. You can refine your search using the filters on the left-hand panel. You can view the full description of each property by clicking on its name.
Once you’ve chosen your accommodation, click “Book” and then “Add to cart”. Before confirming your cart, we will offer you the option to enhance your booking with additional services. Complete your reservation by following the steps in the secure payment module.
 

We offer the possibility to place a 7-day option to hold the accommodation you’re interested in. This gives you one week to send us your payment. After this period, the option will be cancelled and the accommodation will be made available for booking again.
You can place an option online by selecting one of the following payment methods when confirming your cart: cheque, holiday vouchers or a bank transfer. You can also request an option by contacting us by phone or email.
Please note: accommodation in the following residences : Grivola, Miravidi, Orée du Bois, Roc Noir, and Sky residences, as well as in the Accroche-Cœur and ILY hotels, do not accept options.
 

If the booking is made more than 30 days before the start of your stay, you will be required to pay:

• A deposit of 25% of the total rental amount
• A booking fee of €15 (non-refundable)
• The cancellation insurance premium, if you choose to subscribe (4% of the rental amount, non-refundable)

If the booking is made less than 30 days before the start of your stay, full payment will be required, as all bookings must be paid in full 30 days prior to arrival.
 

Simply log in to your customer account, click on “My Bookings”, then select your booking reference number. Below the booking details, you’ll find a list of additional services you can add to your reservation.
You can also contact us by telephone or email, and we’ll be happy to add the services you need to your booking.
Please note: if your booking has already been paid in full, this is the only way to add extra services.

 

These packages are put together by our team in collaboration with various resort partners, allowing you to benefit from the best possible prices.
 
To take advantage of our all-inclusive stays, not everyone in your group is required to take part in the activities (skiing, multi-activity passes, white-water sports, etc.). Options such as non-skier packages or accommodation-only stays are available for those participants.
 

The icon shaped like a little person at the top right of the homepage allows you to access the login form. Enter your email address and password there.
 
If you don’t yet have an account or if you requested a quote by phone or email, click on “Forgot password / First time login” after entering your email address. You will receive an email enabling you to create your password.
 

The icon shaped like a little person at the top right of the homepage allows you to access the login form for your customer account. Enter your email address, then click on “Forgot password / First time login”.
You will receive an email allowing you to create a new password. If you encounter any problems, please contact us by phone on 04 79 06 83 92.
 

Your booking reference number consists of 8 digits and starts with 000. You can find it at the top left of your booking confirmation and on all emails related to your reservation.

Babies must be included in the number of children in your search to ensure you do not exceed the maximum capacity of the accommodation.

Accessible accommodations are identified by the PMR logo. The accessibility details for each property are described in the “Accessibility” section of the listing.
If you have any doubts or questions, please contact us by phone or email, providing the property reference.
 

This information can be found in the “laundry” section of the property description.

If these services are not included:
You can add them to your booking by selecting them from our recommended services,
or you can order them directly from the service provider by noting your request in the comments section when confirming your basket.
 

You will find this information in the “cleaning” section of the property description. If it states “Available at an additional cost on request”, you will need to request it from the person or organisation handing over the keys when you receive your exchange voucher. Payment will then be made on site upon your arrival.
 

Properties that accept pets are marked with a dog-shaped icon. You can also filter your search results using the column on the left.
If the description states “Pets allowed subject to conditions”, please contact us by phone or email, specifying the apartment reference number, the breed, and the weight of your pet.
 

The properties are inspected and assessed according to a national standard, which awards a rating from 1 to 5 stars. This rating gives you an indication of the level of comfort and quality of the accommodation.
 

These are the two main areas of the resort, located about 1 km apart. Each area has its own ski lift departure point, ski school meeting points, lift pass offices, local shops, ski rental shops, bars, and restaurants.
It takes around 10 minutes by shuttle bus or 15 minutes on foot, via a lit and groomed path in the winter, to travel between the two areas.
 

Our online payment system PAYBOX 3D is secure and certified PCI-DSS and complies to the current applied regulations and is accepted by professional bodies such as GIE (Bank Card Economic Interest Group) (Bank Cards and E-Bank Cards), Maestro, Visa and Mastercard.

We accept payment by credit card, bank transfer, cheque, and holiday vouchers (either in paper format or via the Connect system). Your choice of payment is done at the end of the identification stage, you just need to tick the corresponding box.
 

• If you are paying by bank card, the money will leave your account within 48 hours of payment and cannot be put off until later. If you pay using a French cheque, there will be a delay before it is sent to the Trésor Public and cashed.

• If you pay by French cheque or holiday vouchers, we will put your booking on hold for 7 days, to give you time to post us the cheques, along with the signed contract. 

• If you pay by bank card, you will be redirected to a secure payment platform.

• If you pay by bank transfer, we will send you by e-mail our bank details with the contract. Please send us a confirmation by e-mail at resa@larosiere.net.

 

The deposit must be paid in a single transaction, but the remaining balance can be split into multiple payments.
If paying by credit card, you can log in to your client account and adjust the payment amount in the payment module, or we can send secure payment links for the amount of your choice to several people.
You can also make multiple bank transfers—just make sure to include the booking reference number each time.
If paying by cheque or holiday vouchers, you may send several cheques in one envelope.
 

The balance must be paid at least 30 days before the start of your stay so that we can send you the exchange vouchers containing all the information you’ll need for your arrival, allowing you to plan your trip with peace of mind.
For bookings made less than 30 days before the start of the stay, we will ask for full payment at the time of booking.
 

Simply contact us by email or phone with your booking reference number.

If your payment doesn't go through after one or more attempts, please contact us by phone or email.
 

The contact details of the person or organisation responsible for handing over the keys are included in the exchange vouchers, which will be emailed to you once the balance of your booking has been paid.
 

Keep your exchange vouchers with you during your journey, as they contain the contact details of the key collection point. We recommend contacting them before 6pm so they can arrange a late check-in procedure if necessary.