COVID 19

Book-with-serenity!

Everything you need to know concerning covid-19 and all that this implies for your reservation or cancellation of stay. La Rosière Booking Service is by your side to help you when circumstances are uncertain.

We all deserve a holiday, so let us take care of your booking! 

Information about our cancellation conditions 

 

As a general rule:

You can cancel your booking at any time before the start of your holiday. In this case, the applicable cancellation fees are those defined in our terms and conditions of sale, which are attached to your booking contract. Our  terms and conditions of sale are also published on our website: https://reservation.larosiere.net/conditions-generales-vente.html 

In extraordinary circumstances due to covid:

For summer 2021, we have decided to offer one-off free cancellation, the conditions of which are shown below:
Clients may cancel their holiday free of charge* in the event that:

  • The borders of the client’s home country and/or France are closed. 
  • A lockdown or quarantine is imposed in the client’s city or country of origin or in France.
  • Travel restriction imposed by the customer's country of origin or France
  • The resort of La Rosière or certain accommodation closed for health reasons. 

The holiday must be cancelled when these measures are already in force. 
*minus €12 administration fees and holiday cancellation insurance (€ 39,50), which can be taken out when you book your holiday through us and which covers you for the following: accident, redundancy, holiday curtailment, damage to property, individual consequences of COVID-19 etc. 
Please note, some activities usually open in summer could be closed by administrative decision (bars, restaurants, cinema, swimming pool, skating rink or other activities). A curfew can also be put in place. This does not constitute a reason for cancellation without charge.

Substantiating documents:

  • Extract of official documents or website published by the prefecture or by the client’s home country showing the reasons for their lockdown, travel restriction or quarantine. 

For winter 2021/2022 book your holiday with complete peace of mind: La Rosière Booking Office has adapted its cancellation conditions due to COVID.

•    No-fee cancellation* in the event that any government travel restrictions are put in place due to COVID or any government decisions are made due to COVID that affect your holiday:
*minus a €15 administration fee and holiday cancellation premium if you have taken out insurance
- Any general restrictions on travel between your place of residence and La Rosière, compulsory “quarantine” or lockdown that prevents you from going on holiday.
- Closure of La Rosière resort or of the accommodation you have booked, for health reasons.
These measures must apply at the time of your planned stay.

•    Proof:
- Extract of official documents from the prefecture or client’s country of residence, travel restrictions or quarantine requirements.

•    Exceptions:
- Any refund requests whose reason was already in place at the time of booking (quarantine, closed borders, lockdown, etc.).
- Any refund requests connected with the closure of the ski lifts, unless for an all-inclusive holiday made up of accommodation + lift passes, in which case the no-fee cancellation still applies.
Please note: Certain activities that are usually on offer in winter may be closed or limited due to a management decision (swimming pools, cinema, ice rink, bars, restaurants, liaison with Italy, etc.). In no event will this lead to any compensation being awarded or the application of no-fee cancellation.

•    Cancellation insurance:
The individual consequences of Covid will not grant the right to no-fee cancellation but are covered by our optional insurance (travellers who contract the virus or test positive in the 7 days preceding their stay or a traveller stranded due to the transport provider’s refusal to allow them to board due to a high temperature).

 
This offer applies to all accommodation and services displaying the following logo:

For any cases that are not covered by this no-fee cancellation offer, please see our terms and conditions of sale.

Additionnal information

Because everyone's health depends on the respect of simple and harmless actions, we invite you to read this document concerning the cleaning instructions that we have sent to all of our owners to avoid the spread of covid.

To easily learn about barrier gestures before, during and after your stay, we offer you this infographic published by France Montagnes on September 11, 2020