Where do I collect my keys from and how do I give them back?

  • Information about how and where to collect your keys is given in the voucher that the Booking Office will email you when you pay the balance of your booking.  

  • It shows the contact details of the agency or person who is in charge of the handover. Once you receive your voucher, you can contact the person or agency concerned to confirm your arrival and departure time. 

  • Please keep their number handy in case you are delayed when travelling to the resort. 

I have booked activities and/or services along with my accommodation. How do I claim them when I arrive? 

  • When you pay the balance of your booking, we will email you vouchers for all of the additional activities or services you have booked. Please read them carefully and print them out, as they contain all the information you will need when you arrive in resort.