QUESTIONS ABOUT BOOKINGS

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Is there any point in taking out cancellation insurance?

  • Cancellation insurance provides extra security, guaranteeing you a refund of the amount paid if you are able to show the proof required by the insurance provider, as well as covering you for any risks connected with renting a property. It is also the only way of insuring yourself against the individual consequences of Covid (travellers who contract the virus or test positive in the 7 days preceding their stay or a traveller stranded due to the transport provider’s refusal to allow them to board due to a high temperature). 

  • Nevertheless, if you do not wish to take out “rental – cancellation” insurance, you still have to cover yourself against rental risks, theft, fire and water damage.

  • ​If you neglect to take out suitable insurance cover, you are considered to have made it your own personal matter and must therefore deal with any consequences. 

  • ​If you have paid by bank card, please check with your bank to find out what “rental-cancellation” cover they provide. 

 

I have already booked my accommodation, but I would like to change it. What should I do? 

  • Any changes made to your booking are considered cancellations unless we are able to modify your booking.

  • If you are forced to cut your stay short or postpone it to a later date, you will only be given a refund if you took out “rental-cancellation” insurance and your insurance covers this.

 

I have paid the balance, but I want to cancel a service. What should I do?

  • In this case, please contact the Booking Office on + 33(0)4 79 06 83 92 as some of the services incur a cancellation fee.